Refund & Cancellation Policy
Last updated: June 25, 2026
1. Monthly Package Cancellations
All monthly service packages (Launch, Accelerate, and Dominate) may be cancelled with a minimum of 30 days written notice sent to [email protected]. Cancellations take effect at the end of the current billing cycle following the 30-day notice period. No partial-month refunds will be issued.
2. Completed Campaign Work
No refunds will be issued for work that has already been completed, delivered, or published. This includes but is not limited to: ad creatives, copy, strategy documents, campaign setup, and any published or launched content.
3. Ignite (3-Day Ad Blitz) Package
The Ignite package ($250 / 3-day advertisement) is non-refundable once the campaign has been launched. If a campaign has not yet launched, a cancellation request must be submitted in writing at least 24 hours before the scheduled launch date to be eligible for a refund.
4. Dispute Resolution
All billing disputes or refund requests must be submitted in writing to [email protected]. Prolific Creators LLC will review and respond to all disputes within 14 business days of receipt. We are committed to resolving all issues fairly and professionally.
5. Service Interruptions
In the event that Prolific Creators LLC is unable to deliver contracted services due to circumstances within our control, clients may be eligible for a prorated credit toward future services. This will be evaluated on a case-by-case basis.
6. Contact Us
For any questions regarding this policy, please contact us at: Email: [email protected] Phone: (800) 209-5107 Address: 30 N Gould St Suite R, Sheridan, Wyoming 82801